Returns and Exchanges

There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 days of receipt of your goods.

RMA Process

All returns must be accompanied by a lbtstore.com RMA number. To obtain a RMA number, please send an e-mail to: info@libratel.ca

The information below must be included for any return:
Order Number , Date of original purchase, Reason for request for RMA , Your e-mail address

1. Request a RMA by sending email to us.
2. In 24-48 hours, you will receive an email with RMA number. Please, do not ship the item(s) until you receive an email from us.
3. Once we receive your return/exchange item we will evaluate its condition and process your refund or exchange the item as requested. If you are seeking an exchange, please indicate the product and color.

• We cannot be responsible for items that are damaged and do not arrive at our warehouse.
• No returns, refunds or exchanges will be processed without a RMA number.